changeI spend a lot of time wondering why more employers don’t think about their employees’ happiness at work.  We expect our employees to treat our clients with the utmost respect and always provide great service.  At the same time almost no employer I know gives a second thought to how happy their employees are.

I have a question for you:  If your employees aren’t happy, why would they ever treat your clients well?  If you are wondering about the answer to this question read on.

Your employees will come in early and stay late.

I have a silly saying, “I never listen to what people say, I watch what they do.”  The easiest way to find out if people who work with me love what they do is by watching when they come and go at work.

If my employees watch the clock and come in 30 seconds early and leave 30 seconds late, I know I have a problem.  On the other hand, if my employees voluntarily come in early and leave late occasionally I can feel that I have a pretty happy crew.

You’ll hear laughter in your firm.

I know that you deal with serious issues.  After all, when we’re dealing with someone else’s money it is serious.  At the same time, if we have fun at work, it becomes a great place to hang out.

I love to hear laughter when I’m in an office.  It gives me the feeling that people like each other and enjoy working together.  If there’s never any laughter, then I can be pretty sure there are problems in the firm.

Your employees will go out of their way to make sure your clients have a great experience.

Another one of my sayings is, “Your employees won’t treat your clients any better than you treat them.”

If you have client experience problems because of staff I suggest you start by looking in the mirror.  My guess is your employees aren’t very happy with you and they feel that there’s no reason they should go out of their way to treat your clients well.

Please don’t tell me that it’s their job to treat your clients well.  I know that and so do your employees.  At the same time, if you don’t treat your employees well, there is no real reason (at least in their opinion) to go out of their way to give your clients white glove treatment.

Your employees feel free to disagree with you.

I know you’re probably thinking that disagreeing and happiness don’t go together.  You could be right and at the same time when your employees feel free to disagree with you you’re telling them that it’s OK to have their own opinion and they won’t be penalized for doing so.

I know that I’m not always right.  I depend on my employees to tell me when I’m barking up the wrong tree.  I hope you feel the same way.  The only way this will happen is when your employees feel safe enough in your firm to disagree.

Your employees trust that you have their interest at heart.

We all have heard the saying, “They’ve got my back.”  In short, this means that you have your employees’ best interest at heart.

It’s really important that you show your employees that you care about what’s good for them.  In the rare instances where you’re forced to ask them to do something you know is unpleasant, you need to tell your employees that you recognize this and appreciate their efforts.

When you show that you put your employees interest first, you are showing that you care.  When you show that you care, they’ll show that they do also.  This principle is the law of reciprocity.

Your employees will feel that your firm walks its talk.

I bet you want to feel proud of your firm and what it does.  I can promise you that your employees also want to feel that way.  When your firm does what it promises, your employees will feel proud of the firm and what it stands for.

On the other hand, if your firm says one thing and does another, your staff will notice and you might see that they don’t do what you want, but watch what you do.  You’re not the only one who watches more than they listen.

Your employees will trust you and what you stand for.

When you treat your employees well it’s going to be hard for you to not run a firm that is upstanding and treats all of its stakeholders well.  It seems that too many businesses put their employees last.  When a firm puts their employees first, life changes for everyone.

I want you to think about how you can help your employees love their work.  The more you do this, the better your firm will operate.  Isn’t that something to strive for?


Topics: Creating Value, Hiring, happy employees, client experience

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