When I had my food service and vending company we had four statements that we called the pillars of the company. One of them was my very favorite and it was about supporting our value of being personally responsible. That’s what today’s video is about.

It’s about this pillar that I think should be part of every company, not just our little food service company. This pillar is so important that I would think that every company would want to adopt it. In today’s video you’re going to learn seven reasons this pillar is so important and how it can become a game changer in your company.


Transcript

When I had my food service and vending company we had four statements that we called the pillars of the company. One of them was my very favorite and it was about supporting our value of being personally responsible. That’s what today’s video is about.

It’s about this pillar that I think should be part of every company, not just our little food service company. This pillar is so important that I would think that every company would want to adopt it. In today’s video you’re going to learn seven reasons this pillar is so important and how it can become a game changer in your company.

Hi, I’m Josh Patrick the founder of Stage 2 Planning Partners and the Sustainable Business. I also am the one who’s responsible for putting together our Cracking the Cash Flow Code and I’m also the author of Sustainable: A Fable About Creating a Personally and Economically Sustainable Company.

So, are you ready to find out what this pillar is and how it can be applied to your business? If the answer is yes, I can guarantee you the few minutes you spend with me today are gonna be well rewarded and well worth your time. Let’s jump in. You know, this pillar is really simple. It’s so simple you’re gonna go duh. What’s the big deal about that?

Here it is: You are the expert at your job so we expect you to act like it.

Now, when you ask that question of somebody and you say somebody that, you say, what do experts do? They’ll give you a whole list of things that experts do. You’re often gonna find that the person you’re talking with may not be acting like an expert. In fact, they may be trying to blame you or make things that are going wrong in the company or mistakes that happen your fault. Now, an expert takes responsibility for that.

Here’s what this pillar does:

  • It forces my team members to be the expert when it comes to their job. Excuses don’t work because they’re the expert. If you’re the expert, why would you ever make an excuse about how things or why things are going wrong in your area. Instead, you’re gonna say here’s what we need to do to fix it.
  • The second thing is, it forces management to treat those that work with them like experts at their job. In other words, instead of management saying you need to do this, this, this, this, and this. Management will say, well, if you’re an expert, I need to be asking you about your job and what we can do to help you to make your job easier and have you do a better job at what it is you’re doing.
  • You know, it gives permission to participate in making their job better. If you’re an expert, you’re gonna participate, you’re gonna volunteer. You’re gonna tell people about what needs to happen for the job to be better and the job to be done easier. The truth is, the person doing the job knows more about that job than anybody else in your company. And I know you like to think that you know more about it than anybody else does. A lot of owners I know do but the truth is the person doing the job really is the expert at the job. They know more about that job than anybody else.
  • The next thing it does, it gives your people permission for suggestions about how we can improve what they’re doing and what’s going down around the company. Experts speak up. Experts tell you what need to be done. So if you’re treating your people like an expert and they’re acting like they’re an expert you’re gonna get some information that you would’ve never had before from those people in your company. You know, it’s really nice. People like to be treated with respect. They like to be treated as an expert. When you think about your people as experts, you’re likely to treat them differently than if they’re just employees.
  • If your people are acting as experts it’s gonna allow for more freedom in communication within your company. In other words, experts speak up. People who aren’t experts say, well, I can’t say anything about it because there’s nothing I can do. Experts believe that they can change what’s going on around them. You want people like that.
  • It also makes me and those in management listen to ideas from everyone in the company. If you’re the expert at your job don’t I need to listen to you when you have an idea about how things can be done better? I may not agree to adopt what you’re recommending but I can guarantee that if I listen to you with respect, you’re gonna come up with more ideas and some of those ideas are gonna become gold for our company.
  • And the final thing is, it allows management to more easily be servant leaders to the people they are responsible for leading. I love the concept of servant leaders. I love the concept of taking your organizational chart and turning it upside down. Meaning that the CEO is responsible for serving the management team. The management team is responsible for serving the supervisors. And the supervisors are responsible for serving the line workers. Our job as management isn’t to tell what people to do it’s to create a great environment that’s gonna allow people to do their very, very, very best. And the easiest way to do that is to help the people doing the job do it more easily. They’re gonna be more enthusiastic. You’re gonna be happy at your job. You’re gonna serve your customers better. And they’re gonna serve each other better.

What do you think about the idea that your experts or your employees are the experts at their job?

Why don’t you leave a comment below and while you’re at it DOWNLOAD our Free eBook on How To Hire For Unique Abilities. Without having great people in your company treating them like an expert is gonna be really difficult. If you got the right person in the right seat it’s easy for you to do that. This eBook is gonna teach you how to hire right about 85% to 90% of the time. Which is a whole lot better than 35% when you first started.

This is Josh Patrick. You’re at the sustainable business. I hope to see you back here really soon. Thanks a lot.

Topics: Video, improvement, pillars of the company, Sustainable Business, how to hire, expert, team, hire, servant leaders, game changer, excuses, unique abilities, how to hire for unique abilities

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