Doing the best you can – your life is better when you live in that world. Let’s talk about employees and how we as owners sit in judgment all of the time.

Transcript

You know, I’ve come to like and really value the work of Brene Brown. She has some statements that really resonate with me as I’ve been reading her works, and today I want to talk about a couple of them.

The statement we’re gonna start with is we’re all doing the best we can, and today’s video’s gonna deal with four things I think are really important for us to consider, and at the end of the video, we’re gonna get into another one of her statements which I also think is really important.

So let’s get started.

  1. You know, here’s the first thing I want you to understand. Your employees aren’t making mistakes on purpose. You know, too often I see business owners say, “Oh, if only my employees cared more, “if only my employees did better, “if only my employees did blah, blah, blah, blah, blah.” And the truth is, your employees aren’t making those mistakes on purpose. They make mistakes because you probably haven’t given them the proper guidance and the proper systems to support them in doing the best they can. So the first thing I want you to do is ask yourself, are the systems I have in place in my business the type of systems that support my employees in doing the best they can?
  2. So here’s the second thing, your employees doing the best they can. And I have a question for you, do you have clearly articulated values that help them know what to do? So let me give you an example of a value statement that just might do that. One of our core values here at The Sustainable Business is rights and respect, which means that you’re the expert at the job. So if you’re the expert at the job and you’re working with me, what do I need to do? I need to be treating you as if you’re the expert at your job. You’re likely to know way more about your job than I ever do, so instead of me telling you why you’re an idiot or what’s wrong, why don’t I start asking you, based on our values, how can we get to where we need to go? This is a really, really important thing. You know, I’ve talked about values a lot, and the truth is values are incredibly important but unless you use them as teaching tools in your business on a day-to-day basis, you’re really missing a huge opportunity.
  3. Here’s the third thing I want you to know.  Your customers are doing the best they can also. You know, too often I see too many businesses complain about the customers and say, “You know, things would only be great around here “if our customers would get out of the way “and do what we want them to do “in the way we want them to do it.’ Well, the truth is customers really do wanna be good customers. Do you provide guidelines for what your customers can expect? And do you communicate when things go wrong or are behind? And here’s a third thing I want you to realize about your customers, when you make a mistake, it’s an opportunity for you to learn loyalty from them. So let me give you a quick example of this. I recently bought a new ski machine for my house. And I wanted to sell my old ski machine but it had a broken band in it. So I called the company up and I asked them how much it would cost me to replace this broken band, and they said $220, which was great. So I put the machine on Craigslist. I had a buyer who was interested in buying it. I was gonna sell it for $150, with the understanding it would cost $220 upgrade. Well, that person called the company and, lo and behold, they wouldn’t sell them the band. He had to buy a whole unit, which was $800 and not $220. Had they told me that, I might not have bought the new machine, so I called the company, really complaining and all they did was give me a bunch of excuses. Now it happens to be, it’s a great, great machine and I bought it in spite of the company, not because of the company. So I want you to really think about that. Are you setting up your customers for success? I know it’s a funny thing to be asking, and it may not be something you’ve ever thought about before, but it’s something I want you to start thinking about. And here’s the fourth thing I want you to think about.
  4. Your partners are doing the best they can. So here’s something that I like, it is another thing from Brene Brown, which I really love, it’s the second thing. The story I’m telling myself is x. So when I’m having a problem with a partner, or I’m having a problem with somebody I’m working with, and especially a supplier, I might go to that supplier, and instead of start screaming at them and yelling at them, which I used to do, and it never got me very far, now what I do is say, here’s the story I’m telling myself, and by doing that, I’m asking questions and I’m getting myself in the position where I’m not really blaming them, I’m just saying here’s the story I’m telling myself, and I have no idea whether it’s true or not, can you help me out?

So understand that you’re doing the best you can also. I want you to be kind to yourself and remember that sometimes things just don’t go the way you want. So what do you think about doing the best you can? Is this something you wanna integrate in your business?

Why don’t you scroll down and leave me a comment, and while you’re at it, DOWNLOAD our Free eBook on Relationships & Roles in your business? You’ll find the role you play will often determine how successful, sustainable, and financially free you’re gonna be from your business.

Hey, this is Josh Patrick. You’re at The Sustainable Business. Thanks a lot for stopping by. I hope to see you back here really soon.

Topics: Video, Sustainable Business, relationships and roles in business, partners behavior, employees behavior, customers behavior, owners behavior

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