When I read about an up and coming company there is often a reference to them wanting to be in service to their customers. This is a great thing to want. The challenge is when it comes time to be in service, too many companies drop the ball.

If you want to really be in service to your stakeholders, there’s a chance you’ll have to change how you do certain things at your company. That’s what this week’s video is all about. We’re going to talk about some changes you might have to make to truly be in service to the customers you serve.

 

Relationship and roles

Transcript

When I read about an up and coming company there is often a reference to them wanting to be in service to their customers. This is a great thing to want. The challenge is when it comes time to be in service, too many companies drop the ball.

If you really want to be in service to your stakeholders, there's a chance you'll have to change how you do certain things at your company, and that's what this week's video is all about. We're gonna talk about some changes you might have to make to be truly in service to the customers you serve.

So here's the issue I see.

There are too many business owners who never bother to put themselves in the shoes of their stakeholders. They don't spend time thinking about things from their team member's point of view, same for their customers and it's even more pronounced when it comes to suppliers to the company. Because owners don't often do this, they feel like they're at the mercy of their stakeholders and often feel like they're at war with them.

This is a place I don't want you to be.

I believe the more you are in service to others, the better you're loved and the more fun you'll have in your business.

The challenge comes that when you start to really be in service to others it can be frustrating. You're putting out love and you just might find nothing comes back to you.

You know, I've been there.

When I first started my business, I was Attila the Hun of business owners. I would yell at somebody everyday. I would demean people, I would blame stuff that was my fault. I would justify why things were never my fault. It was a terrible place to work. And I still feel pretty bad about that. But then I finally realized that I need to be in service to others.

So what I started to do, I started thinking about turning our organizational chart upside down. It was my job to make life easier for the people who reported directly to me. And when I did that transformation started to happen. People started to talk to me, they started to listen. I listened to them, we had conversations. Life got a lot better for all the stakeholders in the company and especially me, but here's something that was true.

It took years before my stakeholders believed that I wanted them to succeed and the behavioral changes I had to make was a lot of work. I mean more times than not, about 90% of the time, I will slip back, then I will slip back, and I would have to apologize and keep apologizing, and it gets old after a while but I kept at it.

And because I kept at it, I finally changed my patterns changed my behaviors, changed the stuff that made me a terrible person to work for. But it took time, and work, and consistency.

So here are some simple steps that can help to get you on your way.

  1. Number one, have a conversation with us about what being in service to others means. This is a big deal. Being in service to others does not mean you lay it down and let people run over to you. It means you help them succeed first and then they'll help you succeed after you help them.

  2. Number two, write down one thing you could do to be in service to others and then immediately go out and do it.

  3. And number three, when you start down the road of making life easier for others, document what you've done and the results you get. Keep experimenting until you see some positive results. And the more positive results you get, the more you're gonna wanna do it, and the more you'll document it, and it's sort of like this circle that goes on and it's aged, a circle that's good because it's keep building on top of each other.

This is gonna take some belief and blind trust on your part. At first, you may not see any results. But as time goes on, you will. I can promise you. If it happened for me, I know it can happen for you.

So I would love to have a conversation with you about what being in service to others means so feel free contacting me at jpatrick@stage2planning.com to set up a time to talk.

In the meantime, if you're not ready to talk, DOWNLOAD our free eBook on Relationship And Roles In Your Business. You'll find the roles that you play in your business probably are not the ones you should be playing. This eBook will help you think about what are the things you should be doing in your business to move it forward rapidly. So if you experiment with these simple steps you just might wanna find that what you thought is missing goes away and you start having a full life and love the people you work with. Isn't that something worth doing?

Hey, while you're at it, scroll down and let me know what you think about becoming a servant leader in your company.

This is Josh Patrick. You're at the sustainable business. Thanks a lot for stopping by. I hope to see you back here really soon.

Topics: business owner roles, passive ownership, operational irrelevance, relationships, operational freedom, love your business

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