| A customer

How To Deal With A Difficult Customer

JoshPatrick on Mar 14, 2022 11:21:45 AM

We all like working with people we feel a connection to. At the same time for a variety of reasons we might feel there is a customer who's not a good fit and for a bunch of reasons, we might feel that we have to work with them anyway.

In this video, you will learn some simple things to do to make sure you recognize this before you start doing business with them.

Why Do You Need P&L’s On Your Customers

All posts

Posts by Tag

Sustainable Business (151)
Video (151)
financial freedom (19)
values (16)
delegation (14)
cash flow (13)
Hiring (12)
cracking the cash flow code (11)
Uncategorized (10)
hiring for unique abilities (8)
leadership (8)
getting things done (7)
profit (7)
sustainablebusiness (7)
cash flow statement (6)
excess cash (6)
personal responsibility (6)
sale ready company (6)
Innovation (5)
Success Path (5)
business advice (5)
core values (5)
employees (5)
mistakes (5)
Business Systems (4)
Business Values (4)
Scrum (4)
business value (4)
emergency fund (4)
family business (4)
good leadership (4)
operational freedom (4)
operationally irrelevant (4)
profit and loss statement (4)
recurring revenue (4)
simplified budgeting (4)
Creating Value (3)
Marketing (3)
Objective Review (3)
brilliant jerk (3)
budgeting (3)
business budgeting (3)
business growth (3)
collaboration (3)
consulting (3)
customer profile (3)
dashboard (3)
disaster planning (3)
financial freedom project (3)
happiness (3)
honest feedback (3)
how to hire for unique abilities (3)
people management (3)
problem solving (3)
relationships and roles in business (3)
retirement (3)
small changes (3)
strategic marketing (3)
strategy (3)
sustainable busines (3)
systems (3)
vision and mission (3)
walking your talk (3)
A customer (2)
For business owners (2)
Management (2)
OKR (2)
avoiding burnout (2)
balance sheet (2)
behavior (2)
book launch (2)
burnout (2)
business culture (2)
business dashboard (2)
business goals (2)
business improvement (2)
business purpose (2)
cash (2)
cash flow dashboard (2)
cheat sheet (2)
clarifying statements (2)
coaching (2)
construction (2)
culture (2)
customer advisory board (2)
customer focused (2)
customer relations (2)
customer service (2)
customers (2)
delegating ninja (2)
depreciation (2)
ebook (2)
efficiency (2)
employee (2)
energy (2)
fail fast fail cheap (2)
financial freedom from the business (2)
financial planing (2)
four areas of profit (2)
great business (2)
guarantee (2)
handling mistakes (2)
happyemployees (2)
happyteam (2)
hearing the truth (2)
hiring for the unique abilities (2)
hiring people (2)
hiring right people (2)
hiring systems (2)
hiring techniques (2)
how to hire (2)
improvement (2)
innovation process (2)
keep customer (2)
learning (2)
leaving business in style (2)
lifestyle money (2)
listening to customers (2)
love your work (2)
making sale ready business (2)
managing change (2)
measuring (2)
mission (2)
mistakes as opportunity (2)
motivation (2)
niche (2)
operational irrelevance (2)
performance improvement (2)
perma-five (2)
private business (2)
process (2)
process systematization (2)
productiveteam (2)
radical leap (2)
receiving feedback (2)
respect (2)
results (2)
retirement plan (2)
retrospective meeting (2)
right way to retire (2)
rising generation (2)
sale ready business (2)
saying no (2)
saying yes (2)
scenario planning (2)
selling business (2)
serving clients (2)
simplification (2)
simplified business budgeting (2)
stage 2 planning process (2)
stages of transition (2)
taking a leadership role in the family business (2)
taking actions (2)
the sale ready company (2)
values cheat sheet (2)
work life balance (2)
work life integration (2)
1% improvement system (1)
100-year business (1)
100-year life (1)
70 percent rule (1)
70% rule (1)
80 year demographic cycle (1)
AI (1)
Business Strategies (1)
Creativity (1)
DIFY (1)
DIY (1)
Deliverables (1)
Driving Great Results (1)
ESOP (1)
Goldratt (1)
Jonathan Byrnes (1)
Key Performance Indicator (1)
MasterMind (1)
Products And Services (1)
Sales (1)
Stage 2 Mastermind (1)
Stage 2 Succession Plan (1)
Stage 2 Values Analysis (1)
accepting help (1)
accomplishments (1)
account receivable (1)
accountability partner (1)
accountability system (1)
accountant (1)
accounts payments (1)
accounts receivable (1)
achieving goals (1)
actions (1)
adding employees (1)
advice (1)
advisors (1)
advisory board (1)
affording retirement (1)
ageing (1)
alignment conversation (1)
allies (1)
ally (1)
anticipation (1)
appreciation (1)
appreciative inquiry (1)
arrogance (1)
art of mentoring (1)
artificialintelligence (1)
ask instead of tell (1)
ask josh patrick (1)
asking for help (1)
aspirational values (1)
audacity (1)
authenticbusiness (1)
baby boomer (1)
bad customer (1)
bad employee (1)
bad news (1)
bank loans (1)
banking relationship (1)
banks (1)
becoming old (1)
behavioral change (1)
being accountable (1)
being believable (1)
being brave (1)
being consistent (1)
being prepared (1)
being trustworthy (1)
belief system (1)
beliefs (1)
benefit corporation (1)
best customer (1)
better than now (1)
big results (1)
blue collar business (1)
blue colllar business (1)
blueoceanstrategy (1)
board meetings (1)
board of directors (1)
book (1)
book backstory (1)
bookkeeper (1)
books (1)
borrowed money (1)
bottlenecks (1)
brand (1)
bringing people (1)
building a great business (1)
building reputation (1)
business advisors (1)
business brand (1)
business consulting (1)
business dreams (1)
business efficiency (1)
business exit planning (1)
business improvement system (1)
business intelligence dashboard (1)
business jargon (1)
business loans (1)
business meetings (1)
business name (1)
business owner (1)
business owner roles (1)
business partners (1)
business planning (1)
business planning process (1)
business planning template (1)
business planning tools (1)
business plans (1)
business podcast (1)
business process (1)
business promises (1)
business real estate value (1)
business reputation (1)
business result (1)
business spokesperson (1)
business story (1)
business sustainability (1)
business systematization (1)
business systemitization (1)
business too good to sell (1)
business topics (1)
business valuation (1)
buyer persona (1)
can't sell your company (1)
cash drive (1)
cash flow forecast (1)
cash flow freedom (1)
cash flow from operations (1)
cash flow jargon (1)
cash flow mistakes (1)
cash flow planning (1)
cashflow (1)
change (1)
check lists (1)
children of the owners of the business (1)
choosing a bank (1)
choosing a right bank for your business (1)
choosing the good fit (1)
clarifying statement (1)
clarity (1)
clarity is power (1)
client oriented service (1)
clockwork (1)
coach (1)
collaboration in the workplace (1)
collaboration video (1)
collaboration with advisors (1)
collaborations (1)
community bank (1)
community banks (1)
companies that are sale ready (1)
company culture (1)
company profit (1)
company story (1)
company values (1)
company worth (1)
compensation system (1)
concept of big rocks (1)
congruence (1)
consultants (1)
core value (1)
corebelief (1)
cpa (1)
cracking the cashflow code (1)
creating awareness (1)
creating business value (1)
creating leaders (1)
creating values (1)
creative planning (1)
crisis communication (1)
crucial value for your company (1)
curiosity (1)
customer analysis (1)
customer comunication (1)
customer diversification (1)
customer experience (1)
customer loyality (1)
customer needs (1)
customer opinion (1)
customer-centric business (1)
customerprofile (1)
customers behavior (1)
customers loyalty (1)
customers opinion (1)
customers point of view (1)
customerservice (1)
daily dashboard (1)
daily planning (1)
dashboard history (1)
dealing with tasks (1)
decision making (1)
decision process (1)
deep work (1)
defining values (1)
delegating tasks (1)
delegation benefits (1)
delegation process (1)
demographic customer analysis (1)
developing values (1)
disability (1)
disaster call (1)
disaster management (1)
do it for you (1)
do it yourself (1)
doing best we can (1)
doing one thing at the time (1)
early warning system (1)
ebitda profit (1)
economically sustainable (1)
economically sustainable business (1)
effective delegation (1)
effective golas (1)
effective hiring (1)
effective teams (1)
effectivework (1)
employee appreciation (1)
employee coaching (1)
employee engagement (1)
employee fit (1)
employee performance (1)
employee profile (1)
employee recognition (1)
employees behavior (1)
employees treatment (1)
ending (1)
energy draining (1)
entrepreneur (1)
excuses (1)
executive dashboards (1)
executive recruiter (1)
expenses (1)
expert (1)
family business secrets (1)
faq (1)
favorite customers (1)
fear (1)
features and benefits (1)
financial advisors (1)
financial independence (1)
financial independence quiz (1)
financial plan (1)
financial planing traps (1)
financial services (1)
financial strategy (1)
finding cash (1)
fireing firing employees (1)
fit factors (1)
five step planning process (1)
focusing on one thing at the time (1)
four boxes of financial independence (1)
four needs of cash (1)
four stages of transition (1)
free call (1)
free cash flow (1)
free hire (1)
free time (1)
freedom (1)
fun (1)
fun topics (1)
funded marketing program (1)
funded retirement plan (1)
funded sales program (1)
game changer (1)
gen x (1)
geting projects done done (1)
getting advice (1)
getting and advice from advisor (1)
getting ideas (1)
give up control (1)
goals (1)
good fit (1)
government (1)
great delegator (1)
great employee relations (1)
great employees (1)
great employer (1)
greatest company's asset (1)
growth program (1)
guarantee your work (1)
happy employee (1)
having an effective meeting (1)
having control in your business (1)
having more energy (1)
having time off (1)
headhunters (1)
health (1)
hearing truth (1)
help people to do their best (1)
hero of company story (1)
high effective hiring (1)
high hourly rate tasks (1)
hire (1)
hire for unique abilities (1)
hiring advisors (1)
hiring an advisor (1)
hiring good employe (1)
hiring process (1)
hiring professionals (1)
hiring sales person (1)
hiring the right person (1)
hiring tips (1)
hiring tutorial (1)
how (1)
how ho fire (1)
how to (1)
how to hire the right person (1)
how to participate (1)
how to talk to customers (1)
how to use values (1)
how we do it (1)
how we may help you (1)
human resources (1)
implementation (1)
importance of employees management (1)
important (1)
individual coaching (1)
industry leader (1)
inovation (1)
inspirational (1)
intentional leadership (1)
intentional leadership training (1)
internal innovation (1)
internal transitions (1)
introvert (1)
inventory (1)
investments value (1)
island profits in a sea of red ink (1)
jargon (1)
jeff bezos (1)
job description (1)
josh patrick (1)
josh patrick podcast (1)
keeping things simple (1)
key person (1)
key person hire (1)
key results (1)
key to growth (1)
knowing your customers (1)
kpi (1)
launching a project (1)
lead with values (1)
leading business (1)
lean thinking (1)
leapfrog management system (1)
learning from mistake (1)
learning from mistakes (1)
learning from someone younger (1)
learning mistakes (1)
learning through mistakes (1)
leaving your business (1)
leting go (1)
life long learning (1)
life purpose (1)
life transitions (1)
lifestyle (1)
limiting goals (1)
lines of credit (1)
loans (1)
local business (1)
loneliness (1)
love (1)
love your business (1)
low hourly rate tasks (1)
luck (1)
make customer (1)
makemoremoney (1)
making a change (1)
making decisions (1)
making mashed potatoes (1)
making things simple (1)
managing advisors (1)
managing mistakes (1)
managing profit (1)
managing projects (1)
managing projects for speed (1)
manifest (1)
margin advantage (1)
market drivers (1)
market place shift (1)
marketing (1)
marketing goal (1)
marketing process (1)
marketing revenue (1)
marketing spending (1)
marketing strategy (1)
marketing tests (1)
mba degree (1)
meaningful conversation (1)
meeting framework (1)
membership program (1)
membership site (1)
mike michalowicz (1)
millennial (1)
mindset (1)
money (1)
money center banks (1)
money jargon (1)
monitoring cash (1)
monthly dashboard (1)
most important skills (1)
most important value (1)
multiple your business (1)
mystery recurring expenses (1)
naming business after yourself (1)
negative (1)
negotiations (1)
new beginning (1)
new equipment (1)
new ideas (1)
new products (1)
next generation leader (1)
no (1)
non-essential employees (1)
not important (1)
not sale ready (1)
not urgent (1)
numerical goals (1)
objectives (1)
older business people (1)
open book management (1)
operational drivers (1)
operationally irrelevance (1)
origin story (1)
outcomes (1)
outside advisor (1)
overcoming fears (1)
owners behavior (1)
ownership transfer system (1)
partners behavior (1)
passage (1)
passive ownership (1)
paying bills problem (1)
peer to peer (1)
people (1)
perfectionism (1)
persistence (1)
personal wisdom (1)
personally sustainable (1)
peter drucker (1)
pillars of the company (1)
pilotcourse (1)
planet (1)
planing (1)
planning (1)
planning process (1)
podcast (1)
positive cash flow (1)
positive mindset (1)
predicting expenses (1)
predictions (1)
predictive dashboard (1)
pricing (1)
private business owner journey (1)
proactive (1)
proactive leadership (1)
proactive leadership style (1)
proactive versus reactive leadership (1)
problems with a customers (1)
process control (1)
process control geek (1)
process improvement (1)
process innovation (1)
product consistency (1)
product innovation (1)
product marketing (1)
productive meeting (1)
profit and loss (1)
profit and loss statement on customers (1)
profit as a result (1)
profit first (1)
profit sharing (1)
profit-share (1)
profitable customers (1)
progress review (1)
project management (1)
proof (1)
psychographic customer analysis (1)
purpose (1)
purpose of business (1)
purposeful life (1)
quality (1)
reacting to feedback (1)
reactive (1)
recognition program (1)
recurring cash flow (1)
recurring expenses (1)
recurring revenue stream (1)
reduceyourlabor (1)
relationship and roles (1)
relationship and roles in business (1)
relationships (1)
relationships and roles (1)
retirement plan value (1)
retirement planning (1)
retrospective (1)
reverse mentoring (1)
rewarding employees (1)
right people (1)
right person for the job (1)
right person right seat (1)
rights and respect (1)
rising strong (1)
risk free (1)
roles (1)
roles in business (1)
running a meeting (1)
running out of cash (1)
sabbatical (1)
sale ready (1)
sale ready companies rock (1)
sales and marketing (1)
sales backlog (1)
sales guidelines (1)
sales person hire (1)
sales program (1)
sales revenue (1)
sales team (1)
scenario plans (1)
school of hard knocks (1)
scrum retrospective (1)
search engine optimization (1)
secrets (1)
self-development (1)
selling cost (1)
selling your company (1)
senior management (1)
sense of purpose (1)
seo (1)
servant leaders (1)
servant leadership (1)
service business (1)
service consistency (1)
service innovation (1)
service provider (1)
service providing (1)
service quality (1)
service value (1)
services (1)
serving customers (1)
setting minimum (1)
skills (1)
small experiments (1)
socratic method of management (1)
solving customers problem (1)
sophisticated buyer (1)
staff management (1)
stage 2 planning (1)
standing out (1)
statements (1)
staying relevant (1)
stepping up (1)
stories (1)
story (1)
storytelling (1)
strategic business (1)
strategic ideas (1)
strategic planning (1)
strategicmarketing (1)
stress management (1)
stretch goals (1)
sub-contractors (1)
subcontractors (1)
success story (1)
successful business (1)
successful business owner (1)
successful transition (1)
successtosustainability (1)
sustainable (1)
sustainable business financial freedom (1)
sustainable business podcast (1)
sustainable business project (1)
sustainable: a fable (1)
sustaineble business (1)
system (1)
system for managing change (1)
systematization (1)
systematized company (1)
taking over a business (1)
talking to customers (1)
task management (1)
tasks management (1)
taxes (1)
teaching (1)
teaching opportunities (1)
teaching tools (1)
team (1)
team happiness (1)
teamwork (1)
telling truth (1)
the book (1)
the four areas of profit (1)
the hills and valleys (1)
the knowing doing gap (1)
the objective review (1)
the rising generation (1)
theory of constraints (1)
things that create cash (1)
things that eat cash (1)
thinking out of box (1)
thinking partner (1)
thinking partners (1)
time wasters (1)
time wasting (1)
to do lists (1)
training (1)
transferring ownership (1)
transferring the family business (1)
transition process (1)
transparency (1)
trends (1)
trouble makers (1)
trust (1)
trust but verify (1)
trust formula (1)
two zones of succes (1)
understanding values (1)
unexpected tasks (1)
unique abilities (1)
unique ability (1)
unknown expenses (1)
up to date knowledge (1)
urgent (1)
using values (1)
using values for hiring (1)
value (1)
value drivers (1)
values clarifying statement (1)
values implementation (1)
values workshop (1)
vendors (1)
venture capital (1)
verification (1)
video call meetings (1)
virtual assistant (1)
virtual assistant agencies (1)
vision (1)
visionary (1)
visionaryleadership (1)
waiting until it's perfect (1)
waiting until it's ready (1)
walk your talk (1)
walkyourtalk (1)
weekly dashboard (1)
what (1)
what customer wants (1)
what if (1)
what the market wants (1)
what to do when (1)
what we do (1)
what would happen if (1)
when the phone rings (1)
who (1)
why (1)
why a sale ready company (1)
wind down strategy (1)
wisdom (1)
women entrepreneurs (1)
women owned business (1)
work on your business (1)
working with advisors (1)
working with customers (1)
working with influencers (1)
workshops and platform talks (1)
writing a book (1)
writing an effective job description (1)
younger business people (1)
long-term planning (1)

See all

Sustainable Business teaches you how to transform your company into an economically and personally sustainable organization that runs without you, so you can make more money, have more time to do what’s important, and love going to work again.

Video

How To Deal With A Difficult Customer

Why Do You Need P&L’s On Your Customers

Posts by Tag

Subscribe Here!

Subscribe to receive notifications about our most recent podcasts, videos, and blogs

Quick Links

Social